Hi, I'm Josh, an IT professional with people skills.

― My background

I’ve gone through a number of phases in my 10 year IT career - from being on the front lines fighting technical fires, from managing teams at various levels, my experience runs the gamut. Read on to learn more about my various roles and responsibilities, and hear from others on why you might want me on your team.

― Select Skills

Leadership Luminary

Champion of Collaboration

Detail Detective

Microsoft 365 Maestro

Windows/Unix Systems Savant

SaaS Management Savior

...and many more!

― Work experience

Systems Administrator

Purdue Research Foundation / July 2024 - Present

In charge of many systems and services that power Purdue University's extracurricular activities - facilities servers for expansive remote research parks across the state, finance applications for a 4.1 billion dollar endowment, highly available file servers for blueprints and accounting data, and much more. Business continuity for Purdue University is the name of the game, and my team and I handle it with style.

― Education

Purdue University Global

Bachelor of Science in Information Technology, IT Management / 2023 - 2026

Desktop Support Manager

Purdue Research Foundation  / January 2023 - July 2024

Organized a team of front line heroes fielding everyday questions from staff and customers. During my time as manager, I facilitated the secure and rapid rollout of a Mac MDM solution, the migration of a ticketing system used by hundreds of users every month, and the enhancement of the new hire onboarding process.

Campus Engineering Lead

Logos  / October 2021 - September 2022

Lead a team of systems engineers to improve and manage the vital systems and services employees needed to do their jobs. Was responsible for all networking, Windows servers, and SaaS applications that over 450 employees interacted with daily. Oversaw all IT systems across three campuses in three different time zones. Actively managed IT vendor relationships and renewals totaling $1m+ in spend every year.

Help Desk Team Lead

Logos  / February 2018 - December 2021

Oversaw a team of help desk technicians in supporting the IT needs of a rapidly growing software development company. Maintained the ticketing system to ensure SLAs were met on a daily basis and that cases were triaged appropriately. Nurtured and encouraged team members to uphold company values and deliver above-and-beyond technical support for over 400 employees located across the country and the world.

Help Desk Technician

Logos  / March 2017 - February 2018

Continued to handle customer requests for hardware and software support at a full-time capacity. Handled over a dozen support requests every day, including emergency requests on weekends and holidays. Completed deployment of over 25 workstations, both local and remote, every year during the software development intern season.

Help Desk Intern

Logos  / September 2016 - March 2017

Handled customer requests for hardware and software support from over 300 employees across the country. Provisioned laptops, desktops, and deployed workstations with all required peripherals. Championed basic network, hardware, and software troubleshooting to get the end user back in business quickly.

IT Support Technician

Bellingham Christian School  / November 2015 - June 2017

Management and care of over 100 computer systems and an intricate wireless network. Provided laptop, desktop, and mobile device support to teachers and staff.

Bellingham Technical College

Associate in Applied Science, Computer Networking and Engineering / 2015 - 2017

The nitty-gritty:

Josh exemplifies both great customer service and a great work attitude. He is both patient and thoughtful in how he approaches supporting teams and users and is diligent about making sure that their support needs are taken care of well. He is a great asset to any team.

― Justin

Director of Engineering Operations

What they say:

― David

Senior Manager of DEV Enablement

Josh has internalized customer service. I managed the external customer-facing infrastructure team along side Josh, who managed the internal IT team, so we had a lot of overlapping projects. Josh was quick to make sure his team would jump on issues that weren't getting resolved and make sure we did the right thing for our internal and external customers. I would be glad to work with Josh again.

― TODD

DIRECTOR OF BACKEND DEV

Josh is a thoughtful IT leader with great customer service. He is patient and pragmatic in problem solving. Josh was pivotal to the transformation of our IT teams. His leadership led to a higher service level and greater satisfaction of results with staff submitted tickets.

“In short, Josh is the kind of team leader you hope to have. He consistently pushed our team to be the best version of itself.”

- Dylan, Systems Administrator

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